Your FAQs

We have answered many of the common
questions that parents ask.

For further clarification, please do not hesitate to contact us.

Are you Ofsted registered?

We are Ofsted Registered and proud of our Outstanding status. Click here for a link to our Day Nursery report and here to see our Pre-Preparatory School Ofsted report.

What are the nursery opening hours?

The nursery is open from 7:30 am until 6:00 pm Monday to Friday.

What do I need to bring to nursery with my child?

On starting at Ashby Castle Day Nursery, you will receive a nursery bag in which you can store your child's belongings. We suggest that you pack changes of clothes, indoor shoes/slippers, comforters, bottles and formula/breast milk (if applicable). You will also be asked to supply nappies and wipes for your child; and a small packet can be stored at nursery.

Please ensure your child is appropriately dressed for the weather; for example, they will require a warm coat in the winter months and a sunhat throughout the summer. This will all be explained to you in more detail at a pre-arranged 'Welcome Meeting'.

What qualifications do the staff have?

Our team comprises staff with appropriate qualifications. A significant number have degree status and some are qualified Early Years Teachers.

What happens if my child becomes ill at nursery?

If your child becomes unwell, we will comfort and support them whilst we contact you and arrange for their collection. If a child has an extremely high temperature, we can administer medication to help relieve this whilst you are making your way to the nursery.

Can my child have medication at nursery?

Our management team can administer medication if required, where this has been recommended by a medical professional e.g. Doctor, Nurse, Pharmacist or Dentist.

Please note, that if you child is prescribed antibiotics, they must have completed 48 hours of the course before they return to nursery.

How do I pay my invoice?

Invoices are emailed to parents and due for payment at the beginning of each month. We prefer invoices to be paid by bank transfer or standing order. However, we do accept vouchers, tax-free childcare or debit/credit card, cash and cheques.

How do I apply for the funding from the government?

Children receive government funding the term after their 3rd birthday and are entitled to claim up to 15 hours per week (term time only). If eligible, 30 hours of funding is available per week. During the term prior to your child receiving government funding, we will send you all relevant documentation, along with the instructions on how to complete the forms and how to apply for the extended funded hours. On receipt of the completed forms and accompanying documents, we will be pleased to apply for the funding on your behalf.

We also accept two-year funding for eligible children. Please contact us for further information.

The Early Years Pupil Premium (EYPP) is additional funding available to improve learning outcomes for children. Children will be eligible if they are 3 or 4 years old, receiving government funding and their parents are in receipt of certain benefits; or classed as 'looked after'. This EYPP funding will be used to improve the facilities, equipment and learning experiences to benefit your child's development. To check if you are eligible for the EYPP, you will need to fill out a form and we can then use the online eligibility service to check your claim.

How do I arrange a visit with Ashy Castle Day Nursery and Pre-Preparatory School?

You can use the 'contact us' page on this website or telephone the nursery on 01530 415541.

How do you ensure safe recruitment of staff?

Staff are interviewed and required to attend a trial session. Before they commence employment, staff undergo an enhanced Criminal Record Bureau check and appropriate references are obtained.

Are staff paediatric first aid-trained?

The nursery is proud to have been awarded the Millie's Mark accreditation. Part of the requirements for this is that all staff have a paediatric first aid qualification.

How do you keep the nursery safe and secure?

All toys and equipment in the nursery are of a very high quality and regular assessments are carried out to ensure everything is maintained to the highest standards.

Procedures are in place to ensure that only you or someone you authorise may collect your child.

Fire drills are completed regularly with the children so that they become familiar with this routine. We can vacate the building quickly and safely, should an emergency situation arise.

What days do you close the nursery?

The nursery is open for 50 weeks a year. Parents are notified of Christmas and Easter closing dates around a year in advance.

Are you open on Bank Holidays?

The nursery is open for restricted hours on Bank Holidays in May and August.

What are your opening times?

Our full day session is from 7:30 am until 6:00 pm. We also offer a morning session from 7:30 am until 1:00 pm and an afternoon session from 12:30 pm until 6:00 pm.

Do you offer settling-in sessions?

We offer two free settling-in sessions at the nursery prior to any child starting, and additional sessions can be arranged by mutual agreement if appropriate.

Do I have to pay if my child is ill or on holiday?

Fees are payable throughout the year which guarantees your place.

FAQs 2

I knew my child was happy, safe and secure. I couldn't be happier with the decision I made.

- Meg Riley